Support

Select a support category from the toggle buttons below. Click the blue button below if you’d like to register your Dry & Store product.

Dry & Store Support

Delivery Time

When will I receive my order?

On-line orders ship the next business day unless we have a question about your order. We want to ship your order promptly, so please be sure to provide a valid email address and/or phone number in case we need to contact you about your order.

Our standard method for home delivery is FedEx Ground Economy service for domestic orders. Longer transit times will apply to areas outside the contiguous United States. For international shipping we recommend you contact us for a shipping quote and to place an order.

If you would like to receive your order the next business day, we must receive your order by noon to arrive the next business day. There is an additional $50 charge for overnight shipping. This applies only to domestic shipments.

Transit Time

Transit time with FedEx Ground Economy is typically 5-7 business days within the contiguous U.S. based on final destination zip code. Longer transit times may apply to destinations outside the contiguous U.S. (Alaska, Hawaii, U.S. Territories, etc.)

Track it!

Please note that you will receive two emails after you place your order. The first will be an immediate and automatic order acknowledgement showing items ordered, address information, and gift message if applicable. The second email will come directly from FedEx with a link to your tracking number once your package has been picked up at our facility.

ETC Online Sales Policy

Online Sales Policy
Revised 10/2/2020

Ear Technology Corporation (“Manufacturer” or “ETC”) is a leading manufacturer of high-quality products. Manufacturer’s online brand integrity is linked to the quality of products shipped to customers. In order to maintain Manufacturer’s brand integrity and company reputation, Manufacturer publishes this mandatory & binding Online Sales Policy (“Online Sales Policy”) pertaining to the sale and/or resale of Manufacturer’s Products (“Products”) by any Resellers, Distributors, Wholesalers, and/or any other parties wishing to sell the Products (collectively be referred to as “Distributors” or individually referred to as “Distributor”).

Distributor shall not sell any of the Products on Amazon.comEbay.comJet.comWalmart.com, any other online market places, or any other digital platform without the advanced express written authority and consent of Manufacturer. Distributor shall not sell or offer for sale the Products via any Internet websites other than the Approved Web Sites and Approved Mass Market Places as provided in express written consent by Manufacturer to Distributor. 

Any Party who sells Manufacturer’s Products must adhere to the Online Sales Policy to ensure that the Manufacturer’s guidelines of the Online Sales Policy are followed for matters that include but are not limited to promotions, offerings, intellectual property usage, shipping, etc. Manufacturer’s guidelines for online sale include:

  • Without express written license directly from Manufacturer, no party other than Manufacturer may create listings for Products on any mass market websites.
  • Products must be listed only with approved Product images and approved Product descriptions with approval at the sole discretion of Manufacturer. Manufacturer may provide pre-approved images and/or descriptions.
  • Incorrect Categories for Products shall not be created, listed under, sold under or participated in.
  • Shipments of Products shall be e-commerce compliant (i.e. boxed properly, sealed well).
  • Incorrect UPC’s shall not be used in listing or in selling Products.
  • Mixing of other companies’ brands with Manufacturer Products is strictly prohibited whether in listings for Products or in sales of Products.
  • Without express written license, no party other than Manufacturer will create new variations or multi-packs or bundles of Products whether in listings for Products or in sales of Products.
  • Misleading images or descriptions or sizes are strictly prohibited. (i.e. Customer orders a 16oz and receives 2 8oz items. -or- Old labels or old model numbers are shipped in place of new Products.)
  • Distributor shall not answer questions about Products on any online forum without Manufacturer consent.
  • Distributor shall follow the rules, terms of service, and accepted practices of the online platforms being utilized.
  • Distributor shall strictly adhere to the Minimum Advertised Price Policy (“MAP Policy” or “Policy”) and only advertise Products at a price equal to or greater than the Manufacturer’s current Minimum Advertised Price.
  • Distributors will ensure that resellers to whom they sell Products will also meet these guidelines, and Distributors will be responsible for any violations of these guidelines by such other reseller(s) to whom Distributor sold the Products.
  • Distributor shall not convey, distribute or sell Products to any other party that Distributor knows markets or sells on any Amazon Marketplace.
  • Distributor shall not convey, distribute, market or sell Products as a vendor to Amazon.com Inc. or to any other Party that may allow or support Amazon to offer the Products itself. 
  • Manufacturer does not authorize the use of any of Manufacturer’s copyright or trademark to be used in sales or advertising on third party marketplaces without express written consent of Manufacturer. Distributor acknowledges that any and all uses of these copyrighted and trademarked materials may constitute intellectual property infringement and be subject to enforcement.

Failure to comply with the Online Sales Policy is subject to termination of the Authorized Reseller Agreement, termination of the Product warranty, termination of the Product Guarantee, termination of the License to use of Manufacturer’s trademark & other intellectual property, termination of distribution rights for Products, termination of the right to sell Products in “new” condition, and subject to other remedies as provided by law.

Manufacturer reserves the right to modify the Online Sales Policy at any time.

ETC Privacy Policy

Our Privacy Policy

This privacy notice discloses the privacy practices for dryandstore.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

 

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

 

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-327-8547 or [email protected].

Find International Distributors

International Distributor Locator

Following is contact information for distributors outside of North America. In some cases these distributors sell directly to consumers. In other cases they will refer you to a retail source near you. If you are not able to find a source on this page, please contact us at [email protected] and we will do our best to help you find an alternative.


AUSTRALIA

ALDS Australia
www.aldsaustralia.com.au
[email protected]

Cochlear Ltd
Toll free (Australia): 1 800 620 929, National Relay Service
Toll free (New Zealand): 0800 444 819
Fax: +612 9428 6352
[email protected]

Hearing Aid Batteries Express
P.O. Box 457
Northbridge, NSW 1560
Australia
Tel: 0423 100 555
Fax: + 61 2 9967 9460
[email protected]

Sivantos Pty Ltd
Level 4, Finchley Street
Milton, QLD 4064
Australia
Tel: 011 61 7 3858 7700
Fax: + 61 7 3858 7701


BERMUDA

Bermuda Hearing Services
Ground Floor, The Amory Bldg
37 Reid Street
Hamilton, BERMUDA HM 12
Tel: 441-292-4331
Fax: 441-292-4332


CANADA

ALDS
3180 — 216th St.
Langley BC V2Z 2E6
Tel: 866-845-2537
Fax: 604-533-9886
[email protected]

Bernafon Canada Ltd. (will refer you to a retail source)
Dahlberg Earmold Design
500 Trillium Drive, #15
Kitchener, ON N2R 1A7
Tel: 1-800-265-8250
Fax: 519-748-9158

Living Sounds Hearing Center
12310 105th Ave.
Edmonton AB T5N OY4
Tel: 780-447-4010
Fax: 780-451-8382
[email protected]

United Hearing Aid Centre
123 Edward Street, Suite 710
Toronto ON M5G 1E2500
Tel: 1-866-269-8880
Fax: 416-348-0780
[email protected]


CROATIA

Media d.o.o. (will refer you to a retail source)
Karlovacka cesta 65a
10020 Zagreb, CRO
Tel: 01-6593233
Fax: 01-6593244
www.media-instrumenti.hr


DENMARK

Oticon A/S
Tilstedvej 73
Thisted, DK-7700
Denmark
Tel: + 45 3913 8468
Fax: + 45 9792 4122

PhonicEar Logia A/S
Strandvejen 58
Hellerup 2900
Denmark
Tel: +45 3917 7101
Fax: +45 3927 7900


ECUADOR

PROAUDIO
Calle San Gabriel Oe 7-50
Quito, Ecuador
Tel: 593-2-223-7595
Fax: 593-2-243-5862


ENGLAND / UK

Connevans Limited
54 Albert Rd. North
Reigate, Surrey RH2 9YRF
England
Tel: + 44 1 737 247571
Fax: + 44 1 737 223475
www.connevans.co.uk

Puretone PLC
9-10 Henley Business Park
Trident Close, Medway City Est
Rochester, Kent ME24FR
England
Tel: +44 1634 719427
Fax: +44 1634 719450

Cochlear Europe Ltd.
6 Dashwood Lang Road
Bourne Business Park
Addlestone, Surrey, KT15 2HJ
England
Tel: +44 19 3287 1500
Fax: +44 (0)19 3287 1526
[email protected]


FINLAND

KL Support
Nuijamiestentie 3 B 4th Floor
00400 Helsinki
Tel: 00358 9 580 3480
Fax: 00358 9 580 3484
[email protected]


FRANCE

Audilo
8 passage des deux soeurs
75009 Paris
Tel: 01 40 82 90 78
[email protected]
www.audilo.com

Newson
21 Rue Eugene Sue
Maisons-Alfort
Maisons-Alfort
France, 94700
Tel: 01 43 76 1200
Fax: 01 43 76 79 39
[email protected]

SAS INTERSON PROTAC
BP 11-4, avenue du Midi
ZAC du Tourel
Congenies
France, F30111
Tel: 33 (0) 466 80 22 89
Fax: 33 (0) 466 80 22 81
[email protected]


GERMANY

Auric Hearing Systems
Osnabrucker Strasse 2-12
Rheine 48429
Germany
Tel: 49 5971 969940

Phonak GmbH
Max-Eyth-Strasse 20
Fellbach-Oeffingen, Baden-Wuerttenberg 70736
Germany
Tel: 711 51070 0
[email protected]


GREECE

Ear Plus
Sfakion 10-12
73100, Chania
Tel: 0030 2310 322 275 / 0030 2310 925455
[email protected]


GUAM

Audiology Associates
545 Chalan San Antonio
Suite 305, Sony Building
Tamuning, 96913
Guam
Tel: 671-649-2902
Fax: 671-649-2905


INDIA

Widex India Pvt. Ltd.
SCO 5, 2nd Floor, Sector 20D
Chandigarh, India
Tel: +91 172 272 7882
Fax: +91 172 272 6788


INDONESIA

PT. Pradina Naratama Solusindo
Ruko Bizpark 2, Kawasan Pergudangan Bizpark 2
Blok R.01/07, Jl. Raya Penggilingan Nomor 10
Jakarta Timur 13940
DKI Jakarta, Indonesia
Tel: +62 21 22132750


ISRAEL

Audiocare Communication LTD
Albert Einstein PO Box 75,
Petach-Tikqua 49250
Israel
Tel: + 972-54-3442744
Fax: + 972-72-2447433
[email protected]
www.audiocare.co.il


ITALY

PowerAiD Srl
Via del Chionso, 14 – 42122 Reggio Emilia (RE)
Tel: +39 0522.345156
Fax: +39 0522.1757529
www.poweraid.it
[email protected]
[email protected]


JAPAN

ENTry Japan K.K.
Shinjuku Matsuki Bldg. 6F
Shinjuku 6-12-5, Shinjuku-ku
Tokyo, Japan 160-0022
Tel: 813-5362-3383
Fax: 813-5369-8330
www.entry-japan.com


MALAYSIA

Optimal Hearing Solutions
12A-1, Jalan Dinar C U3/C
Taman Subang Perdana
40150 Shah Alam, Selangor
Malaysia
Tel: + 603 7831 1886
[email protected]

The Hearing Solution Company
No 76, Jalan Tun Sambanthan
Kuala Lumpur, 50470
Malaysia
Tel: + 603 2260-6233
Fax: -6890
[email protected]


MALTA

Treebee Company Limited
163 Guardamangia Hill
Msida PTA1311
Tel: 356 21239411
Fax: 356 2126116


MEXICO

Centro Auditivo Aleman
Prol. Josefa Ortiz de Dominguez No. 603
Frac. Jardines de las Fuentes
Aguascalientes, Ags., C.P. 20278
Mexico
Tel: + 52 (449) 971 99 01
[email protected]


THE NETHERLANDS

BATTERY BENELUX B.V.
JOH. ENSCHEDEWEG 16-18
UITHOORN 1422 DR
NLD
Tel: 31 (0) 621 532 932
[email protected]

UNITRON Hearing B.V.
Ir. D.S. Tuijnmanweg 10
Vianen 4131 PN
Tel: 31 30 604 93 25
Fax: 31 30 604 45 89


NEW ZEALAND

ALDS New Zealand Limited
P.O. Box 5319 Papanui
Christchurch 8542
New Zealand
Tel: +64 27 498 9985
www.alds.co.nz
[email protected]

Hearing Aid Batteries Express
P.O. Box 457
Northbridge, NSW 1560
Australia
Tel: 0423 100 555
Fax: + 61 2 9967 9460
[email protected]

Phonak New Zealand Ltd.
Level 1, PeopleSoft Centre
159 Hurstmere Rd.
Takapuna, Auckland 9,
New Zealand
Tel: 64 9 486 1849
Fax: 64 9 486 1895


PERU

Vision SA-Oticon del Peru
AV Javier Prado Esta 1461
La Victoria
Lima, 13
Peru
Tel: +511 225-1890
Fax: +511 224-3070


PHILIPPINES

Manila Hearing Aid Center
66 Kennedy Street
North Greenhills
San Juan, Metro Manila, 1018
Philippines
Tel: + 63 2 721 8775
Fax: + 63 2 721 8259
www.manilahearingaid.com.ph


PORTUGAL

Acusis Lda.
Av. D.Joño II, Lote 1.06.2.5B 4o piso
Ed. Mar Vermelho
Lisboa 1990-095
Portugal
Tel: 351 211 212 044
Fax: 351 211 212 100


RUSSIA

Stomatech -L Company Hrg Ctr.
13 Timiryazeva Street
Yekaterinburg, 620062
Russia
Tel: + 7 343 362-43-12
Fax: + 7 343 383-47-96


SINGAPORE

The Hearing Solution Co., Pte Ltd
76 Bras Basash Road #01-01
(Carlton Hotel)
Singapore 189558
Tel: + 65 6337 0090
Fax: + 65 6338 7795
www.thsc.com.sg

Widex Singapore
1900 Cantonment Road
Singapore 089741
Tel: + 65 6337 0090
Fax: + 65 6338 7795


SOUTH AFRICA

ALDS South Africa
4 Plein Street — Roundhay
Somerset West 7130
South Africa
Tel: 081 530 4342
www.alds.co.za
[email protected]

H.A.S.S. Southern Africa Pty
Phonak Centre, 1240 Webb St
Queenswood
Pretoria, 186
South Africa
Tel: 011 27 12 333-3130
Fax: + 27 12 333-9745


SPAIN

Multiacustica SL
Ramon y Cajal, 10-entlo.
Alicante, 3003
Spain
Tel: 011-34-965-98-45 19
Fax: +34 965 98 45 20


THAILAND

Intimex Hearing Aid Services
78/16 Praram 6 Road
Samsen Nai, Phayathai
Bangkok, 10400
Thailand
Tel: +66 2 279 3030
Fax: +66 2 279 3031


TURKEY

MEDers Medikal
Mesrutiyet Caddesi
Hatay Sok No: 24/4
Kocatepe-Kizilay
Ankara, 06640
Turkey
Tel: +90 312 424 13 47
Fax: +90 312 419 68 77

Istanbul Isitme Merkezi
Halaskargazi Cad. 191/3-5
34381 Sisli – ISTANBUL
Turkey
Tel: 0090 212 232 1814
Fax: 0090 212 247 7604
[email protected]


VIETNAM

CAT TUONG H.A.I. Co., Ltd
134 Chua Boc-Dong Da
Ha Noi
Vietnam
Tel: +84 4 38574461
[email protected]
www.cattuonghearing.vn