Support categories

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International   Distributor Locator

Following is contact information for distributors outside of North America. In some cases these distributors sell directly to consumers. In other cases they will refer you to a retail source near you. If you are not able to find a source on this page, please contact us at [email protected] and we will do our best to help you find an alternative.


ALDS Australia
[email protected]

Cochlear Ltd
Toll free (Australia): 1 800 620 929, National Relay Service
Toll free (New Zealand): 0800 444 819
Fax: +612 9428 6352
[email protected]

Hearing Aid Batteries Express
P.O. Box 457
Northbridge, NSW 1560
Tel: 0423 100 555
Fax: + 61 2 9967 9460
[email protected]

Sivantos Pty Ltd
Level 4, Finchley Street
Milton, QLD 4064
Tel: 011 61 7 3858 7700
Fax: + 61 7 3858 7701


Bermuda Hearing Services
Ground Floor, The Amory Bldg
37 Reid Street
Hamilton, BERMUDA HM 12
Tel: 441-292-4331
Fax: 441-292-4332


3180 — 216th St.
Langley BC V2Z 2E6
Tel: 866-845-2537
Fax: 604-533-9886
[email protected]

Bernafon Canada Ltd. (will refer you to a retail source)
Dahlberg Earmold Design
500 Trillium Drive, #15
Kitchener, ON N2R 1A7
Tel: 1-800-265-8250
Fax: 519-748-9158

Living Sounds Hearing Center
12310 105th Ave.
Edmonton AB T5N OY4
Tel: 780-447-4010
Fax: 780-451-8382
[email protected]

United Hearing Aid Centre
123 Edward Street, Suite 710
Toronto ON M5G 1E2500
Tel: 1-866-269-8880
Fax: 416-348-0780
[email protected]


Media d.o.o. (will refer you to a retail source)
Karlovacka cesta 65a
10020 Zagreb, CRO
Tel: 01-6593233
Fax: 01-6593244


Oticon A/S
Tilstedvej 73
Thisted, DK-7700
Tel: + 45 3913 8468
Fax: + 45 9792 4122

PhonicEar Logia A/S
Strandvejen 58
Hellerup 2900
Tel: +45 3917 7101
Fax: +45 3927 7900


Calle San Gabriel Oe 7-50
Quito, Ecuador
Tel: 593-2-223-7595
Fax: 593-2-243-5862


Connevans Limited
54 Albert Rd. North
Reigate, Surrey RH2 9YRF
Tel: + 44 1 737 247571
Fax: + 44 1 737 223475

Puretone PLC
9-10 Henley Business Park
Trident Close, Medway City Est
Rochester, Kent ME24FR
Tel: +44 1634 719427
Fax: +44 1634 719450

Cochlear Europe Ltd.
6 Dashwood Lang Road
Bourne Business Park
Addlestone, Surrey, KT15 2HJ
Tel: +44 19 3287 1500
Fax: +44 (0)19 3287 1526
[email protected]


KL Support
Nuijamiestentie 3 B 4th Floor
00400 Helsinki
Tel: 00358 9 580 3480
Fax: 00358 9 580 3484
[email protected]


8 passage des deux soeurs
75009 Paris
Tel: 01 40 82 90 78
[email protected]

21 Rue Eugene Sue
France, 94700
Tel: 01 43 76 1200
Fax: 01 43 76 79 39
[email protected]

BP 11-4, avenue du Midi
ZAC du Tourel
France, F30111
Tel: 33 (0) 466 80 22 89
Fax: 33 (0) 466 80 22 81
[email protected]


Auric Hearing Systems
Osnabrucker Strasse 2-12
Rheine 48429
Tel: 49 5971 969940

Phonak GmbH
Max-Eyth-Strasse 20
Fellbach-Oeffingen, Baden-Wuerttenberg 70736
Tel: 711 51070 0
[email protected]


Ear Plus
Sfakion 10-12
73100, Chania
Tel: 0030 2310 322 275 / 0030 2310 925455
[email protected]


Audiology Associates
545 Chalan San Antonio
Suite 305, Sony Building
Tamuning, 96913
Tel: 671-649-2902
Fax: 671-649-2905


Widex India Pvt. Ltd.
SCO 5, 2nd Floor, Sector 20D
Chandigarh, India
Tel: +91 172 272 7882
Fax: +91 172 272 6788


PT. Pradina Naratama Solusindo
Ruko Bizpark 2, Kawasan Pergudangan Bizpark 2
Blok R.01/07, Jl. Raya Penggilingan Nomor 10
Jakarta Timur 13940
DKI Jakarta, Indonesia
Tel: +62 21 22132750


Audiocare Communication LTD
Albert Einstein PO Box 75,
Petach-Tikqua 49250
Tel: + 972-54-3442744
Fax: + 972-72-2447433
[email protected]


PowerAiD Srl
Via del Chionso, 14 – 42122 Reggio Emilia (RE)
Tel: +39 0522.345156
Fax: +39 0522.1757529
[email protected]
[email protected]


ENTry Japan K.K.
Shinjuku Matsuki Bldg. 6F
Shinjuku 6-12-5, Shinjuku-ku
Tokyo, Japan 160-0022
Tel: 813-5362-3383
Fax: 813-5369-8330


Optimal Hearing Solutions
12A-1, Jalan Dinar C U3/C
Taman Subang Perdana
40150 Shah Alam, Selangor
Tel: + 603 7831 1886
[email protected]

The Hearing Solution Company
No 76, Jalan Tun Sambanthan
Kuala Lumpur, 50470
Tel: + 603 2260-6233
Fax: -6890
[email protected]


Treebee Company Limited
163 Guardamangia Hill
Msida PTA1311
Tel: 356 21239411
Fax: 356 2126116


Centro Auditivo Aleman
Prol. Josefa Ortiz de Dominguez No. 603
Frac. Jardines de las Fuentes
Aguascalientes, Ags., C.P. 20278
Tel: + 52 (449) 971 99 01
[email protected]


Tel: 31 (0) 621 532 932
[email protected]

UNITRON Hearing B.V.
Ir. D.S. Tuijnmanweg 10
Vianen 4131 PN
Tel: 31 30 604 93 25
Fax: 31 30 604 45 89


ALDS New Zealand Limited
P.O. Box 5319 Papanui
Christchurch 8542
New Zealand
Tel: +64 27 498 9985
[email protected]

Hearing Aid Batteries Express
P.O. Box 457
Northbridge, NSW 1560
Tel: 0423 100 555
Fax: + 61 2 9967 9460
[email protected]

Phonak New Zealand Ltd.
Level 1, PeopleSoft Centre
159 Hurstmere Rd.
Takapuna, Auckland 9,
New Zealand
Tel: 64 9 486 1849
Fax: 64 9 486 1895


Vision SA-Oticon del Peru
AV Javier Prado Esta 1461
La Victoria
Lima, 13
Tel: +511 225-1890
Fax: +511 224-3070


Manila Hearing Aid Center
66 Kennedy Street
North Greenhills
San Juan, Metro Manila, 1018
Tel: + 63 2 721 8775
Fax: + 63 2 721 8259


Acusis Lda.
Av. D.Joño II, Lote 4o piso
Ed. Mar Vermelho
Lisboa 1990-095
Tel: 351 211 212 044
Fax: 351 211 212 100


Stomatech -L Company Hrg Ctr.
13 Timiryazeva Street
Yekaterinburg, 620062
Tel: + 7 343 362-43-12
Fax: + 7 343 383-47-96


The Hearing Solution Co., Pte Ltd
76 Bras Basash Road #01-01
(Carlton Hotel)
Singapore 189558
Tel: + 65 6337 0090
Fax: + 65 6338 7795

Widex Singapore
1900 Cantonment Road
Singapore 089741
Tel: + 65 6337 0090
Fax: + 65 6338 7795


ALDS South Africa
4 Plein Street — Roundhay
Somerset West 7130
South Africa
Tel: 081 530 4342
[email protected]

H.A.S.S. Southern Africa Pty
Phonak Centre, 1240 Webb St
Pretoria, 186
South Africa
Tel: 011 27 12 333-3130
Fax: + 27 12 333-9745


Multiacustica SL
Ramon y Cajal, 10-entlo.
Alicante, 3003
Tel: 011-34-965-98-45 19
Fax: +34 965 98 45 20


Intimex Hearing Aid Services
78/16 Praram 6 Road
Samsen Nai, Phayathai
Bangkok, 10400
Tel: +66 2 279 3030
Fax: +66 2 279 3031


MEDers Medikal
Mesrutiyet Caddesi
Hatay Sok No: 24/4
Ankara, 06640
Tel: +90 312 424 13 47
Fax: +90 312 419 68 77

Istanbul Isitme Merkezi
Halaskargazi Cad. 191/3-5
34381 Sisli – ISTANBUL
Tel: 0090 212 232 1814
Fax: 0090 212 247 7604
[email protected]


134 Chua Boc-Dong Da
Ha Noi
Tel: +84 4 38574461
[email protected]

When will I receive my order?

Online orders ship the next business day unless we have a question about your order. We want to ship your order promptly, so please be sure to provide a valid email address and/or phone number in case we need to contact you about your order.

Our standard method for home delivery is FedEx Ground Economy for domestic orders.
For international shipping we recommend you contact us for a shipping quote and to place an order.
If you would like to receive your order the next business day, we must receive your order by noon to arrive the next business day. There is an additional $50 charge for overnight shipping. This applies only to domestic shipments.

Transit Time

Transit time with FedEx Ground Economy is typically 2-10 business days within the contiguous U.S. based on final destination zip code. Longer transit times may apply to destinations outside the contiguous U.S. (Alaska, Hawaii, U.S. Territories, etc.)

Track it!

Please note that you will receive two emails after you place your order. The first will be an immediate and automatic order acknowledgement showing items ordered, address information, and gift message if applicable. The second email will come directly from FedEx with a link to your tracking number once your package has been picked up at our facility.

Online Sales Policy
Revised 10/2/2020

Ear Technology Corporation (“Manufacturer” or “ETC”) is a leading manufacturer of high-quality products. Manufacturer’s online brand integrity is linked to the quality of products shipped to customers. In order to maintain Manufacturer’s brand integrity and company reputation, Manufacturer publishes this mandatory & binding Online Sales Policy (“Online Sales Policy”) pertaining to the sale and/or resale of Manufacturer’s Products (“Products”) by any Resellers, Distributors, Wholesalers, and/or any other parties wishing to sell the Products (collectively be referred to as “Distributors” or individually referred to as “Distributor”).

Distributor shall not sell any of the Products on, any other online market places, or any other digital platform without the advanced express written authority and consent of Manufacturer. Distributor shall not sell or offer for sale the Products via any Internet websites other than the Approved Web Sites and Approved Mass Market Places as provided in express written consent by Manufacturer to Distributor. 

Any Party who sells Manufacturer’s Products must adhere to the Online Sales Policy to ensure that the Manufacturer’s guidelines of the Online Sales Policy are followed for matters that include but are not limited to promotions, offerings, intellectual property usage, shipping, etc. Manufacturer’s guidelines for online sale include:

  • Without express written license directly from Manufacturer, no party other than Manufacturer may create listings for Products on any mass market websites.
  • Products must be listed only with approved Product images and approved Product descriptions with approval at the sole discretion of Manufacturer. Manufacturer may provide pre-approved images and/or descriptions.
  • Incorrect Categories for Products shall not be created, listed under, sold under or participated in.
  • Shipments of Products shall be e-commerce compliant (i.e. boxed properly, sealed well).
  • Incorrect UPC’s shall not be used in listing or in selling Products.
  • Mixing of other companies’ brands with Manufacturer Products is strictly prohibited whether in listings for Products or in sales of Products.
  • Without express written license, no party other than Manufacturer will create new variations or multi-packs or bundles of Products whether in listings for Products or in sales of Products.
  • Misleading images or descriptions or sizes are strictly prohibited. (i.e. Customer orders a 16oz and receives 2 8oz items. -or- Old labels or old model numbers are shipped in place of new Products.)
  • Distributor shall not answer questions about Products on any online forum without Manufacturer consent.
  • Distributor shall follow the rules, terms of service, and accepted practices of the online platforms being utilized.
  • Distributor shall strictly adhere to the Minimum Advertised Price Policy (“MAP Policy” or “Policy”) and only advertise Products at a price equal to or greater than the Manufacturer’s current Minimum Advertised Price.
  • Distributors will ensure that resellers to whom they sell Products will also meet these guidelines, and Distributors will be responsible for any violations of these guidelines by such other reseller(s) to whom Distributor sold the Products.
  • Distributor shall not convey, distribute or sell Products to any other party that Distributor knows markets or sells on any Amazon Marketplace.
  • Distributor shall not convey, distribute, market or sell Products as a vendor to Inc. or to any other Party that may allow or support Amazon to offer the Products itself. 
  • Manufacturer does not authorize the use of any of Manufacturer’s copyright or trademark to be used in sales or advertising on third party marketplaces without express written consent of Manufacturer. Distributor acknowledges that any and all uses of these copyrighted and trademarked materials may constitute intellectual property infringement and be subject to enforcement.

Failure to comply with the Online Sales Policy is subject to termination of the Authorized Reseller Agreement, termination of the Product warranty, termination of the Product Guarantee, termination of the License to use of Manufacturer’s trademark & other intellectual property, termination of distribution rights for Products, termination of the right to sell Products in “new” condition, and subject to other remedies as provided by law.

Manufacturer reserves the right to modify the Online Sales Policy at any time.

Our Privacy Policy

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-327-8547 or [email protected].

You don’t have to take our word about the great things that Dry & Store does. Instead, listen to what your peers have to say!

(The following comments were received from actual Dry & Store users, and they represent only a small portion of the testimonials we receive each week. There is also a link at the bottom of this page to two sets of survey results — one of hearing aid wearers using Dry & Store, and another survey of hearing health care professionals dispensing Dry & Store.)

From N.B. in Toronto, Ontario, Canada: “It is quite amazing what a noticeable difference there was with my son’s hearing aids after a long hiatus without the machine. Even though we were using other dry aid kits, after the first night back in the Dry and Store, the next morning my 8 year old son turned on his aids and went “whoa, everything is much louder and clearer! What happened?” Given that he is an active kid, the moisture and humidity in his tubes and in the aids everyday are significant. It’s obvious that the Dry and Store was able to clean them up and have them functioning at optimum levels. When hearing aids (and batteries) malfunction or are not working at full capacity due to moisture/humidity problems, it’s an unnecessary burden and struggle for those with a hearing loss. I’ve recommended the Dry and Store to many parents who have kids with hearing aids and cochlear implants. I’ve recommended the Dry and Store to many parents who have kids with hearing aids and cochlear implants.”

From S.S., in Karachi, Pakistan: “My son, who is now 18 has been using the Dry & Store for more than 10 years and it has definitely made a difference in his hearing care. Now it is him who never forgets to put his hearing aids in the Dry & Store and keeps record of the stock of Briks because of the difference it makes. Karachi is a coastal region and the climate is usually humid and I think Dry & Store is a must for every user of hearing or cochlear implant (equipment).”

From S.R. via email: “Ever since we purchased it at the AG Bell convention and used it nightly, Christopher has not complained about the intermittent moisture problems he had been having with his BTEs.”

From P.S., Teaneck NJ: “My son got his first hearing aids last year when he was just 6yrs old,within the first 3 months he had 3 painful ear infections so we asked at hackensack medical center about a solution,they told us about your dry and store product. Since we started using this product he has not had one infection,it was hard enough having to get used to our child wearing hearing aids, at least with this i know it is not as painful for him. Thank you……”

From T.D., Cleveland OH: “I purchased the Dry & Store system after both my aids went back to the factory for repairs related to moisture build-up. I noticed an immediate improvement in the condition of my aids after using the device. . . I feel the Dry & Store was well worth the investment and recommend it to anyone who uses hearing aids, especially if you depend on them for work.”

From J.M., Seattle WA: “What a difference a night in that unit made! I had asked my audiologist previously about it and she said it typically ‘wasn’t necessary’ here since we don’t get much in the way of humidity like the midwest and the south. I wish now that I would have bought this when I purchased my aid!”

From M.W., Houston TX: “I wear a cochlear implant, and I live in humid Houston. I was having to have a new microphone, which is very costly, about 3 to 4 times a year. I have not had to buy a new microphone since I bought my Dry & Store about eighteen months ago.”

From S.C. via email: “Dry & Store has totally solved my itchy ears, a plague I have suffered from for year. You can tell the world I think your product is great!”

From C.S., Bethesda MD: “I bought a Dry & Store and it’s WONDERFUL. My hearing aids are functioning like they were the first day I got them. Thanks!”

From H. P., Nutley NJ: “Over a span of about five years and three different makes of hearing aids, I had one or the other pair in the shop about every two months. After starting use of the Dry & Store I have not had a failure in over a year.”

Carolyn & J.B., Green Forest, AR: “My son wears bilateral behind the ear hearing aids. He is 13…very active in sports We had used other dry aids, but they did not work We were having all sorts of problems with the hearing aids & excessive moisture which would require the aids going in for repeated repair work. Since we began using the Dry & Store this has no longer been a problem. We would highly recommend it.”

William F. Rintelmann, Ph.D., Professor Emeritus and Retired Chairman, Dept. of Audiology, Wayne State University School of Medicine, now living in Cave Creek, AZ: ” I have been using your Dry & Store unit for my CIC hearing aids for the past several months. I am pleased to be able to report that ever since I began using the Dry & Store unit I have experienced a marked improvement in the trouble-free performance of my hearing aids. When I am not wearing my hearing aids, they are always in my Dry & Store box.”

Hugh H., Bristol, TN: “Before purchasing a Dry & Store…was using a small unit which I thought would [work]. How mistaken I was! Now, every morning I enjoy the same effect that fresh batteries bring.”

Alan P., Chicago, IL: “Love it Love it Love it!”

Philip H., South Shores, KY: “Just a note to say the Dry & Store works GREAT! As a hearing aid user for some 25 years plus…ongoing problems with moisture which doesn’t mix with electronics of any hearing aid…Turned Dry & Store on. After only ten minutes both aids already sounded better and one of the switches which was causing problems was fixed!! I couldn’t wait to try this product on a full night term. Next morning to my surprise both hearing aids sounded like they had just been reconditioned…just like new…Thank you for producing a product that will not only save me money but actually exceeds expectations.”

Ron Van Eaton, House of Hearing, Mesa, AZ: “Not only am I a hearing aid dispenser, I am a hearing aid user. I have been wearing hearing aids for eight years and until now have never found any device that would keep my hearing aids dry. Dry & Store takes care of that every night for me. We also use a Dry & Store in our practice to dry out clients’ aids before deciding to have them sent in for repairs… I whole-heartedly endorse Dry & Store for all users of hearing aids.”

Angela K, Pikeville, KY: “Dry & Store was the best investment I made, even though it was a gift at Christmas. The past two months I have used it about every night. Since I am an athletic person it helps dries (sic) out the moisture from my hearing aids due to my sweating. The Dry & Store also helps my hearing aids have better sound quality. In other words, the sounds coming in are more clearer and the hearing aids seem much more powerful.”

Steven W., Thomasville, GA: “My hearing aids have always had unexplained volume fluctuations and occasionally temporarily fail. Since using Dry & Store I have never had another poor volume day or temporary failure…Dry & Store is like getting new hearing aids.”

Jim E., from an internet listserv serving hard-of-hearing adults: “I heard about the Dry & Store on this list about six months ago and bought one. In the past I’ve used cans of desiccants, warm lights, etc…I bought it because of chronic bacteria infections that doctors and medicine could not keep at bay. After a triple dose of antibiotics and regular use of the Dry & Store, I have no more (staph) infection…To me, Dry & Store is in the category of ‘buy the best you can afford, and you’ll never regret it.’”

Alan E., Virginia, via e-mail: “I have a DS and I use it daily (or should I say nightly). I have a lot of problems with moisture. I have two BTEs that I wear with covers (to keep out the moisture). I train horses and perspire a great deal. The DS seems to work quite well for me. Thks, Alan. P.S. I wore them once into the shower and then immediately took them off and put them into the DS. They worked fine afterwards.”

Joan M., via e-mail: “We purchased a Dry & Store in August and I am happy to say that my daughter uses it every night! I have even noticed that her ear molds have very little earwax in them, and I have attributed this to the use of the unit. We are indeed very happy with our Dry & Store.”

Kathy B., GA: “Dry & Store has greatly improved the quality of my son’s life in the summertime. He was constantly having to get his hearing aids cleaned or repaired because of sweat damage. Thank you! Thank you! Thank you!”

Dale B., IL: “I wish I would have known about Dry & Store sooner.”

MEB1233833 (via the internet): “I’ve been using Store and Dry (sic) for well over a year now and I swear by it. It’s the best thing for hearing aid maintenance that I’ve ever experienced or heard of. Worth every penny.”

Shyla W., OR: “I have been very pleased with my Dry & Store. Every morning when I remove my hearing aids and put them in, they feel like brand new hearing aids.”

Margaret S., ME: “I find it is much easier to clear the aids of wax…”

Mary Jane C., SC: “Until I got the survey today, I had not realized I have had no problems with “itching ear” since I started using it [Dry & Store]. Thanks! It was worth the cost to relieve the itch!”

Wanda M., Spartanburg, SC: “…my sons…purchased one [Dry & Store] to give me at Christmastime. I have used it faithfully since that time. The difference in the look, feel, and performance is truly amazing. I also have noticed a marked increase in the life of my batteries. Each morning I am able to put on my aids fresh, clean and free of that old monster – moisture…Thank you…wearing hearing aids will never be fun, but your firm has certainly helped to make it more endurable and most of all, more efficient.”

Joe K., TX: “I perspire a lot. This is a life saver.”

C.B.S., GA: “…my hearing aids had to be sent to be reconditioned every year and sometimes, twice a year. Since using Dry & Store now for a year and a half this has been eliminated.”

Robert S., OH: “…an excellent investment.”

HSK, Nigeria: “I have had a global unit for 8 months now, and my daughter’s hearing aids have not been sent in for repairs since then. That’s really commendable considering our humid environment in Nigeria.”

The red light won’t go out. (Professional model only)

The Professional model has a desiccant detection system which ensures that a desiccant is in place before starting the conditioning cycle. However, if the desiccant (the Dry-Brik) is slightly out of position, if the springs in the back of the drawer are crooked, or if the copper strip on the Dry-Brik is wrinkled, it can cause the red “Check Drawer” light to stay on, and the unit cannot be started.

If you are experiencing the red light issue described above, we will send you a metal insert to position in the drawer that will remedy the problem. Feel free to call us at 1-800-327-8547 or use the service/repair inquiry form.

There’s a little ball rolling around inside the UV-C lamp (Global or Global II model). Is it broken?

Ear Technology purchases UV-C lamps from three different manufacturers. Lamps made by “Ushio” have a tiny metal ball inside the glass tube. It’s perfectly normal, just their way of delivering the element that gives the lamp its ultra-violet “glow”. Since it’s part of Ushio’s proprietary manufacturing process, you won’t see (or hear!) the rolling ball if your Global has a lamp made by Philips or Keosan.

The blue light doesn’t come on; I think I need a new lamp (Global I and II models).

When you press the start button, two lights should come on: a blue light and a green light. The blue light indicates the sanitizing function is in progress, and it’s on for a couple of minutes at the very beginning* of the 8-hour conditioning cycle. The green light should stay on for the next 8 hours.

If you do see a green light but not the blue light, the first thing to try is re-positioning the bulb (Global model only.) Open the lid and remove the lamp completely. (It twists out just the same as a standard fluorescent lamp.) Put the bulb back in, turning it about a quarter of a turn in the socket to make sure it is installed tightly, and if that does not help try taking the bulb out once more, turning it end over end, and reinstalling it with the quarter of a turn in to the socket.

If you still don’t see a blue light when you press the start button, then you likely do need a new lamp. It is a specialty lamp, available by calling 1-800-327-8547 or using our on-line order form. (If you do order a new lamp, you can continue to use your Dry & Store Global while your replacement lamp is on its way to you. You won’t have the benefit of the sanitizing function, but you will continue to have the benefit of the warm, moving air and desiccant.)

Important: If you are seeing no lights at all, then it’s unlikely that you need a bulb. No lights at all indicates that the unit is not working properly. Visit the service and repairs page or call 1-800-327-8547 for further troubleshooting or repair service. Please have the serial number of your unit handy.

* The sanitizing cycle (blue light) is 90 seconds in the Global II model, 3 minutes in the Global I model, and 8 minutes in the Professional model. Since the “dose” of UV-C energy is a function of both time and distance, both the Professional model and the Global / Global II models have the same overall sanitizing effect.

Both lights come on very briefly, or may even flash on and off quickly, then all lights quit (Global I model)

When you press the start button, two lights should come on: a blue light and a green light. If they flash on then off, the problem can be as simple as a loose bulb. Sometimes they work their way loose just from the normal opening and closing of the unit. It’s easy to determine if this is the case.

Open the lid and remove the lamp completely. (It twists out just the same as a standard fluorescent lamp.) Press the start button. Do you see a green light? If yes, that means that the unit is functioning properly without the lamp in place.

Now put the bulb back in, turning it about a quarter of a turn in the socket to make sure it is installed tightly. Press the start button. Do you see both the green and blue lights?

If that did not help, try taking the bulb out once more, turning it end over end, and reinstalling it with the quarter of a turn in to the socket. Press the start button.

If the lights still flash then go off, or if no lights come on, then your unit needs to be serviced. See the service and repairs page or call 1-800-327-8547 for assistance.

DryCaddy UV
The UV-C lamp doesn’t start immediately.

The UV-C lamp may not start immediately if it has not been used for long periods of time. If the lamp does not turn on, please restart the unit. If this doesn’t solve the problem call 1-800-327-8547 for assistance.

DryKlean UV

If the unit or the UV-C lamp doesn’t come on after starting, call 1-800-327-8547 for service.

If these tips don’t resolve your issue, please contact us for service. [email protected] or 1-800-327-8547

Frequently Asked Questions

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